WHEN WILL MY ORDER SHIP?

Please allow 1 – 5 business days of processing and production time for your order to ship out. Tracking number will send to you by email.

HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://www.17track.net/

WHAT’S THE SHIPPING POLICY?

Delivery is available within Europe.
For countries/regions where we ship via DDP (Delivered Duty Paid) , you are not required to complete customs clearance procedures or pay any customs duties.
  • United Kingdom: Local DPD Express
  • Europe: UPS Express / DPD Express / DHL Express
List of European countries for DDP service: Germany, Belgium, Luxembourg, the Netherlands, the Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Except for the United Kingdom, goods shipped to European countries will be cleared through customs in France first, and then transported from France to other European countries.

For Other Countries/Regions

For countries/regions not listed above, you are required to complete customs clearance procedures and pay customs duties when the package arrives at the customs of your country/region. For details about the amount of tax you need to pay, please consult the local customs.
The customs may also require you to provide your business license (if applicable).

Shipping Methods and Time

  • Shenzhen UPS/DPD Express: Approximately 10–17 days for delivery to Europe.
  • Air Freight: Delivered only to the airport nearest to you. This method requires you to have strong customs clearance capabilities and is usually suitable for large-volume and heavy-weight orders (e.g., 1000 kg).
  • Your Own Freight Forwarder: If you already cooperate with a freight forwarding company in Shenzhen, we can also deliver the goods to your designated freight forwarder.
 PROBLEM: My Tracking Number is Not Being Updated

If you have been provided with a tracking number that is not updating, let us first offer you our most sincere apologies. We definitely share your frustration,  Please note that tracking numbers are generally not updated until 7:00PM (Pacific Standard Time). Unfortunately, once the package has been handed over to the carrier, it is then up to them to scan the tracking number at each stage of the delivery process in order to provide you with updated tracking information.

Sometimes carriers fail to update the tracking information as they should be. However, please rest assured that this does not mean your package has not been shipped. Even if the tracking number only reads “Shipping Label Created” or “Arrived at Sort Facility,” you can be confident that your order has been shipped and is on the way to you.​

If you receive a tracking number from Vapor Trade Fair, but the tracking number does not update within 5 business days, please contact us. At times, the carrier's tracking information fails to update in rel time as it should. However, please rest assured that this does not mean there has been no movement on your package. In the majority of these cases, you will receive an "Out For Delivery" notification on the day your package is scheduled to be delivered to you. We sincerely apologize if you do not receive real-time tracking updates, but please understand that Vapor Trade Fair has absolutely no control over this.

IMPORTANT NOTE: If your tracking fails to update for 5 days, you must notify us so that we can assist you.  Contacting us on the 5th day gives us enough time to contact the carrier and locate your package.

The Tracking Number Shows My Package as Having Been Delivered, But I Did Not Receive My Package.

We are extremely sorry if your order shows as having been delivered, but the package is not in your possession.

If the tracking information states that the order has been delivered, we unfortunately must determine that this is in fact the case. This is because a company policy whereby we send out a second package or issue a refund when a claim is made that the original order never reached our customer is not sustainable. Many individuals would take advantage of this type of policy, and would claim a lost package when they in fact did receive it. As such, Vapor Trade Fair cannot offer guarantees for package delivery under any circumstance. Vapor Trade Fair will not re-ship or refund any order that has been marked as delivered by the carrier. All reimbursements, if any, will be made through the specific carrier or Route insurance after a claim has been approved. However, rest assured that we will not leave you to fend for yourself in the event that this occurs. We will help you through all the steps necessary to file a claim with the carrier or Route insurance.

It is very important to note that in the event that your tracking number shows that the package has been delivered, but has not reached you, you must notify us within 24 hours of the time the package was marked as having been delivered. We sincerely apologize, but if we are not informed within the 24-hour time-frame, there will be no recourse available.

Before you panic, please attempt the following solutions, as the vast majority of the time one of the following will resolve the problem:

SOLUTION 1: Often times, when the package shows as having been delivered, it may have been signed for and released to a family member, another resident of your household, a next-door neighbor or the manager/staff at the leasing office of your apartment / condominium complex. Please check with them to see if they have your package.

SOLUTION 2: Sometimes when the package shows as having been delivered, but you don’t have the package it is because you made a minor typo when entering your shipping address. For example, you typed the street address as “3465” rather than “4365.” Please check your shipping confirmation email to see what address was entered. If you realize that the wrong address was entered, you can go to the address it was delivered to and attempt to recover your package.

SOLUTION 3: If none of the above solutions resolves the issue, please contact us immediately, we strong recommend allowing Vapor Trade Fair to handle this for you, as we can make sure everything is done properly and on-time to avoid any delays.

It Has Been Several Days Since I Placed My Order, and I Have Still Not Received My Package.

Please first allow us to sincerely apologize for the delay in receiving your package. We know how frustrating it can be to expect an item to be delivered by a certain date, but fails to reach you—particularly when you are very excited about receiving your order. Please understand that Vapor Trade Fair takes painstaking measures to get your orders out as quickly as possible. Orders placed by 12:00PM (Pacific Standard Time) are shipped out the same day. Orders placed after that time will ship out the very next business day.

We wholeheartedly wish that we had full control over the entire delivery process, but unfortunately, once the package has been handed to the post office, we are then completely at their mercy. We have no control whatsoever over delivery times once the package has been placed in the possession of the carrier. We completely understand your frustration, but please know that there is absolutely nothing we can do.

We have spoken to multiple carriers countless times regarding this, and they have repeatedly told us that they do not guarantee delivery times for vape products whatsoever. Although they generally do get the packages to you within the estimated time period, they do not guarantee that this will in fact occur.

I Did Not Receive My Package – What Do I Do?

 We are extremely sorry that you have not received your package. We genuinely share your frustration and will do everything in our power to assist you. Please understand that we take very costly and painstaking measures to offer the fastest shipping, lowest prices, and best customer service in the industry. However, unfortunately the one aspect of the delivery process that we have absolutely no control over is once the package has been handed over to the Post Office. At that point we are regretfully completely at their mercy. Please rest assured that we will not leave you to deal with this on your own—we will work with you diligently to help resolve the problem.

If you are experiencing this issue, please follow the guidance below so that we can best assist you.

Send Us an Email to Alert Us About the Problem

Let us know that you did not receive the package so that we can make a note of it in our system. This way, if the package does not arrive, we will be able to locate your customer information and help you with the process of filing a claim with the carrier or through Route insurance.

INTERNATIONAL SHIPPING PROBLEMS

Vapor Trade Fair ships internationally to many countries across the globe. We are constantly working on adding more countries to the list; however, if your country is not an option when you are entering your shipping address, we have unfortunately not yet opened up to your location.

Please make sure that you understand the laws regarding electronic cigarettes in your country. Vapor Trade Fair cannot be responsible for packages that are ceased by customs due to law prohibiting the sale of electronic cigarette devices.

Vapor Trade Fair cannot pay the duty fees and taxes that your country may require for imported goods. Once your package passes through customs, they may require you to pay a small customs tax, which is standard for any country.

IMPORTANT NOTE: In most cases the tracking number will only be updated up until the point that your package reaches your country. In most cases, international tracking does not update in real-time. After the initial tracking update, you will likely experience a period with no tracking updates whatsoever. Depending on your local carrier, you may or may not see updated shipping once the package reaches your country. Please understand that this is entirely out of the control of Vapor Trade Fair.

Important Note: Vapor Trade Fair does not assume any liability for packages shipped internationally once the package has been handed to the delivery company. If your package is refused by customs in your country or returned to us for any reason, we will not be able to refund any of the shipping fees paid.

Please make sure that you understand and agree to the statements in our Shipping section prior to placing your order.

Vapor Trade Fair reserves the right to refuse sales or service to any individual.